Question 1

Q: How can I place an order with QS LIGHTING CO., and what is the process for receiving a response?

Accepted Answer

A: To order, email sales@qianshunlighting.com with your inquiries or use our website's order form. Our team will review and respond within 24 hours with information, quotes, and support. We aim to provide prompt, professional service to help you choose the best lighting solutions.

Question 2

I only need a couple lamps. Do you handle retail?

Accepted Answer

Currently, we primarily cater to wholesale orders. However, we'd be delighted to assist you by connecting you with our local distributors in your region, whenever possible. To better assist you, kindly provide us with your country details and preferred method of contact. Our team will promptly guide you to the nearest distributor who can fulfill your requirements. Feel free to reach out, and we'll make sure you get the lighting solutions you need!

Question 3

Q: What is the lead time?

Accepted Answer

A: We keep specific lamps in stock for quick delivery. If your lamps are in stock, we prioritize shipment. Lead times vary by quantity and lamp type. For out-of-stock items, lead times range from 2 to 6 weeks. We maintain quality and customization while providing clear delivery times and updates. Please contact: info@qianshunlighting.com

Question 4

Q: Do you offer OEM production services for custom lighting solutions?

Accepted Answer

A: Yes, we offers OEM production services, expertly designing and producing customized lighting to meet client specifications. We provide adaptable design options, stringent quality control, and scalable production capabilities for both small and large orders, ensuring top-tier, dependable solutions.

Question 5

What’s your quality control process?

Accepted Answer

Quality ControlQuality is at the core of our Low Pressure Sodium (LPS / SOX) lighting manufacturing process. We maintain consistent product quality through a structured quality control system covering materials, production, performance, and final inspection.Material Consistency: Carefully selected materials from qualified suppliers help maintain consistent lamp performance and reliability.Production Testing: New materials and production batches undergo testing before being introduced into regular production.Lifetime & Performance Testing: Lamps are tested for performance, stability, and service life in accordance with applicable IEC standards.Pre-Shipment Inspection: Sampling inspections are conducted before shipment to verify product quality and consistency.This quality-focused process helps ensure reliable Low Pressure Sodium and SOX lamps for wholesale, commercial, industrial, and specialty lighting applications worldwide.

Question 6

Q: What warranty do you offer and what does it cover?

Accepted Answer

A: We offers a one-year warranty on all its lighting products, covering defects in materials and workmanship under normal use. The warranty includes repair or replacement of faulty components. Proper installation and use per guidelines are advised. For issues, contact support@qianshunlighting.com.

Question 7

How do you package your lamps?

Accepted Answer

We take great care in ensuring that our lamps are packaged securely to reach you in perfect condition. Here's how we package our lamps:Individual Inner Sleeve: Each lamp is carefully enclosed in its own individual inner sleeve, which provides an extra layer of protection. These inner sleeves come in either white or light brown.Outer Carton Box: After the individual sleeving, we place 12 lamps in a single outer corrugated carton box. This carton box is designed to withstand the rigors of transportation, ensuring your order remains safe during transit.Pallets: Default Option: Plastic Pallets. Our default pallet option is sturdy plastic pallets. These plastic pallets are durable, lightweight and ideal for most regular shipments. Enhanced Load Handling: Wooden Pallets or Boxes. For heavier loads or bulky items,, we also offer the option of wooden pallets or wooden boxes. These are available at an extra cost.

Question 8

Can you customize packaging?

Accepted Answer

We offer custom packaging solutions for wholesale, OEM, and private-label orders, tailored to your branding and product requirements.Our team can assist with custom designs, branding, materials, and packaging specifications, with design mock-ups available for approval before production.All custom packaging is manufactured to meet our standards for quality, durability, and product protection.

Question 9

How do you ship your lamps?

Accepted Answer

International Shipping & LogisticsWe work with experienced freight forwarding partners to provide safe, reliable, and flexible international shipping for wholesale and commercial orders.Shipping OptionsSea Freight: A cost-effective solution for larger shipments and orders with flexible delivery schedules.Air Freight: A faster option for smaller or time-sensitive shipments.Customer-Selected Forwarder: We can also coordinate with your preferred freight forwarding company.International Import & ExportWe support international shipments with the necessary export documentation and customs coordination to help streamline cross-border delivery.Depending on the destination and order requirements, we can arrange DDU, DDP, or other shipping and delivery methods. Cargo insurance can also be arranged upon request.Shipping costs and delivery times vary based on the destination, order volume, shipping method, and applicable customs requirements. Please contact us for a shipping quotation, available delivery options, insurance arrangements, and estimated lead time.For shipping and logistics inquiries: sales@qianshunlighting.com

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